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This document (together with the documents mentioned therein) contains the conditions governing the use of this website and the purchasing of the articles contained therein (hereinafter referred to as the "terms").

Please read these conditions carefully before using the website. By using this website or by placing an order through it, you agree to these terms and the privacy policy. Those not in agreement with all of the terms and the privacy policy are requested not to place orders via this site.

Conditions may be subject to change. The site user is responsible for periodically reviewing the terms. Terms in force at the time of viewing the website or at the implementation of the contract (as defined below) will apply.

The agreement (as defined below) may be implemented in any of the languages in which the conditions are available on the website.


H&F Ltd., a single member company which operates under the names Puppychic, Puppychique and Bautique is an Italian company entered on the companies register of Ferrara as number 01889750384, with its registered office in Via Piangipane 141/7, 44121 Ferrara and Italian VAT Number - 01889750384.


The information or personal data that you provide will be treated as laid out in the privacy policy. By using this website, you authorise us to use that information and personal data. You also declare that all information and/or personal data provided to us is accurate and true.


By using this website and/or by placing orders through this site, you agree to:

4.1 make use of this web site only for consultation or to place legally valid orders;

4.2 not make false or fraudulent orders. If we have plausible reasons for believing that an order of this nature has been placed, we are entitled to cancel your order and inform the relevant authorities;

4.3 be obligated to provide us with your email address, postal address and/or other contact details truthfully and correctly. Similarly, we will use this information to get in touch with you. If necessary see our privacy policy.

In the event that we don’t receive all the required information, we will be unable to carry out your order. By placing an order through this website, you declare that you are of age (18 years) and that you have the legal power to enter into binding contracts. 


The items offered through this website are available only in certain countries. With time, the service will be extended worldwide.


This information and the details contained in this website do not constitute an offer to sell, but an invitation to bargain. There is no contract between you and us in connection with any products until your order has been explicitly accepted by us. If your offer is not accepted and a debit has already been charged to your account, the same amount will be returned in its entirety.

To place an order, you must follow the online purchase process and click "authorise payment". Subsequently, you will receive an e-mail indicating receipt of your order ("order confirmation"). This does not constitute confirmation of acceptance of your order but it constitutes an offer which you have made to us to purchase one or more products. All orders are subject to our approval; this approval is confirmed via a confirmation email indicating that the product is in the process of shipment ("shipping confirmation"). The contract for the purchase of a product between ourselves and you (the "agreement") will be implemented only when we send confirmation of shipping.

The contract only applies to those products listed on the shipping confirmation. We are not obliged to provide other products which may have been the subject of an order until their shipment has been confirmed in a separate shipping confirmation.


All orders for products are subject to availability. Thus, in the case of supply problems, or if the items are not in stock, we reserve the right to supply information relating to substitute products of equal or of a higher quality and value that you may decide to accept. If you do not wish to place an order of these substitute products, we will refund any amount you have already paid.


We reserve the right to remove any product from this website at any time and/or remove or modify any materials or content therein. Although we will make every effort to follow up on all orders, there may be extraordinary circumstances which oblige us to refuse to send some orders after having already sent an order confirmation, we reserve the right to do so at any time at our sole discretion.

We deny all liability to you or any third party for the removal of any product from this website regardless of whether the product has been sold or not, for the deletion or the modification of any materials or content on the website, or should we refuse to fulfil an order after sending the order confirmation.


Without prejudice to what was laid out previously in article 7 and except where extraordinary circumstances occur, we will endeavour to ship your order for the product/s indicated on the shipping confirmation or, where no delivery date has been specified, within 10 days from the date of shipment confirmation.

However, there may be delays for one or more of the following reasons:

Product customisation;

Specialised articles;

Unforeseen circumstances; or

Delivery area.

No deliveries will be made on Saturdays and Sundays.

Under these conditions, we require every "delivery" to be signed for on receipt at the agreed delivery address.


If after two attempts, delivery has not been possible, the package will remain in storage with the carrier who shall leave a note indicating where exactly the package is and how to collect it. Any fees charged for this service are completely at the courier’s discretion.

The order should be picked up from the allocated location within 15 days from the date on which, in accordance with the procedures laid down in these terms, you have been made aware of the availability of your order. Once that deadline is reached, if the parcel has not been picked up, the situation will be interpreted as a renunciation of the contract, which will be considered terminated. After termination of the contract, the package will be returned to us and we will refund the amount paid for the products, after the deduction of any transportation and storage costs, within 30 days of the date indicated. In accordance with this article, the agreement shall be considered resolved.


The risks related to the products will be transferred to the purchaser from the time of their delivery.

You will acquire ownership of the products as soon as we receive the complete amount related to the products, including shipping charges, or upon delivery (in accordance with article 9).


The price of the products will always be as indicated on our website, except where there is an obvious error. Although we strive to ensure that all prices appearing on the website are accurate, errors may occur. If we discover any errors in the price for the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct amount or to cancel it. If we cannot get in touch with you, the order will be cancelled and you will be refunded the full amount paid.

We are not obliged to provide the product/s at a lower price which has been incorrectly stated (even if we have already sent the shipment confirmation) if the pricing error was obvious and unmistakable, and could therefore be reasonably identified by yourself as a pricing error.

Website prices include VAT but exclude delivery costs, which will be added to the total amount payable, as indicated in our guide to shipping costs.

Prices are subject to change at any time; however, and except where previously stated, possible changes will not affect orders for which we have already sent an order confirmation.

After your purchase selections have been made, all items that you want to buy will be added to cart and the next step will involve the completion of the order and payment. You should comply with the following instructions:

1. Click the "cart" button at the top of the page.

2. Click on the "GO TO CART" button.

3. Click on the "ORDER" button.

4. Fill in or confirm your contact information, your order information, the address where you want the order to be sent to and the invoicing address.

5. Choose your payment method between:

-Cash on delivery (only available in select areas) 
               -Bank transfer in advance         
               -Credit cards
               -PayPal Account
               -Store credit

Payment can be made with credit cards enabled by PayPal.

If your chosen method of payment is PayPal or credit card, the amount will be debited at the order confirmation stage.

By clicking "authorise payment" you confirm that the credit card used is your own.

Credit cards will be subject to inspections and authorisations, but where that credit institution does not authorise the payment, we will not be responsible for any delay or non-delivery and we cannot implement any contract with you.


In accordance with the legislation in force, every purchase made through the website is subject to value added tax (VAT), except where the destination country is outside the European Union.

Therefore in conformity of the Italian Law Decree DL 331/93, comma 1, letter B all products sold through this site will be subject to Italian VAT.


14.1 Legal right of withdrawal from contract

Under the regulations in force, as a consumer, you may withdraw from the contract (unless the product is one which excludes the right of withdrawal as provided for in article 14.3) at any time, within 10 working days from the date of delivery of the order.

In that case, you will receive a refund equal to the amount paid for those products. If you cannot avail of one of the free methods of return as outlined in section 14.3, the direct costs of returning the product will be your responsibility.

You can exercise the right of withdrawal using any of the legal methods: this right will be considered valid if exercised by sending the withdrawal document provided to you or by returning the products.

This provision has no effect on other rights granted to consumers by law.

14.2 Contractual right of withdrawal from contract

In addition to the legal right of withdrawal (legally recognised for consumers and users and mentioned in article 14.1 above), we will grant a term of 30 days from the date of confirmation of sending for the return of goods (unless they are the products listed in section 14.3, which are not covered by the withdrawal right).

In that case, you will receive a refund equal to the amount paid for the returned products. If you cannot avail yourself of one of the free methods of return as outlined in section 14.3, the direct costs of returning the product will be your responsibility.

The right of withdrawal should be exercised by submitting the relevant document provided to you or by returning the products.

14.3 General provisions

The right of withdrawal cannot be exercised from contracts having as their object the supply of one or more of the following products:

1.) Personalised items;

2.) Items specially designed to order for the customer;

3.) Food items;

4.) Hygiene items.

Your right of withdrawal from the contract shall be applied only to those products that are new, never used, with price tags intact, with packaging intact and returned in the same condition in which they were received. Please return the item using the smallest possible package. The product should be returned together with the duly completed returns document. There will be no refund if the product has been used beyond simply opening the package or if damaged. Please handle the articles carefully.

On our site, you will find a summary of detailed arrangements for exercising your right of withdrawal. The product can be returned by taking it to a freight forwarder according to the instructions provided. The product must be return according to the instructions in the "returns" section of this website.

If you would prefer not to use the options provided for free returns, any returns costs will be your responsibility.

After assessing the condition of the item, we will notify you if you have the right to a refund of the amount paid. The refund will be made as soon as possible and in any case within the periods laid down in article 15.

If you have any questions, you can contact us via our contact form or call us on + 39-0532-211205.

14.4 Returns from countries outside the European Union

Products delivered outside of the EEC can be returned or changed by contacting us or our representative in advance to agree on a return procedure.

14.5 Returns of defective products

In the event that you believe that upon delivery the product does not conform to the contract, please contact us immediately using our contact form, indicating the product data as well as the damage sustained, or by calling + 39-0532-211205. At this point, we will notify you of the procedure to be followed.

You may return the product by giving it to a freight forwarder/carrier that we will send your home.

We will examine the returned product and notify you by email within a reasonable period of time if we will go ahead with a return or replacement of the product (as per the case). Returning and/or replacement of the item will be made as soon as possible and in any case within 30 days after the date on which we send you an e-mail confirming whether we will refund or replace the item.

The amount paid for those products returned due to malformation or defects that are confirmed to exist will be refunded in full including any delivery charges incurred for the delivery of the item. The refund will be made via the payment method used to make the purchase.

The rights recognised by the applicable regulations will not be effected.

14.6 Exchange of item

Changing an article can be done by placing a new order and by using your store credit as a method of payment.

Where indicated in the returns form, you can change an item by using store credit. The credit will be given at the time of acceptance of the return and will instantly usable.


15.1Refunds for orders paid by credit card or PayPal account:

The refund will be processed within 7 days of the acceptance of the return. The refund will be made directly into your PayPal account or to the credit card used to pay for the order. 

15.2 Refunds for orders paid in cash or by bank transfer:

The refund will be processed within 7 days of the acceptance of the return. The refund will be made by bank transfer. For this purpose, the customer must provide the following information: Bank name, account holder name, IBAN or account number and the BIC/SWIFT code. In the absence of such data, the refund cannot be processed.


Except where explicitly stated otherwise under these terms, our liability for any products purchased on our website will be limited exclusively to the purchase price of the product concerned.

Regardless of the above-mentioned facts, our responsibility is not excluded by or limited to the following cases:

(a) death or personal injury resulting from our negligence;

(b) cases of fraud or fraudulent activity; or

(c) any circumstance which is an illegal or unlawful act on our behalf to exclude, restrict or attempt to restrict or exclude our own responsibility.

Without prejudice to the provisions of the previous paragraph and to the extent permitted by the applicable law, and except where the conditions make contrary provision, we will not accept any liability for consequential damage, such as:

i.  Loss of revenue or sales;

ii. Loss of turnover;

iii. Loss of profits or loss of contracts;

iv. Loss of anticipated savings;

v.  Loss of data; as well as

vi. Loss of management time or office hours.

Because of the open nature of this website and for the potential for errors in the storage and transmission of digital information, we cannot guarantee the accuracy and security of any information transmitted or obtained via this website, unless expressly stated otherwise on the site itself.

All product descriptions, information and materials appearing on the website are provided "as is" and without any express or implied guarantee.

To the extent permitted by law, we exclude all guarantees, except for those that cannot be lawfully excluded with respect to consumers and users.

The provisions of this article shall be without prejudice to your rights under the law as a consumer and user, nor to your right to withdraw from the contract.


You acknowledge and agree that all copyright, trademark and any intellectual property rights on material or content presented to you as part of the website are owned by us and those who have granted us a license for their use. This material may only be used having received express written consent from us or from those who have granted a license for their use. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.


The user should avoid any misuse of this website to prevent the introduction of viruses, Trojan horses, worms, logic bombs or other programs or materials that can do damage. Unless authorised, you should not access the website or the server from which it is hosted or any other server, computer or database relating to our website. The user undertakes not to direct attacks against this website.

Failure to comply with this article could result in infringements as defined by law. In the event of failure to comply with this legislation, we will inform the relevant authorities with whom we will work to identify those responsible for the attack. Similarly, in the event of non-compliance with the provisions of this article, you will immediately have your permission to use the website withdrawn. We disclaim all liability for any damage or loss resulting from an attack, viruses or other programmes or materials that can do any technical damage to your computer, computer equipment, data or materials via the use of our website or from downloading content from the website or from redirecting the user to it.


Where our website contains links to other pages or materials from third parties, these links are provided solely for informational purposes, we have no control over the content or materials contained in these pages or sites. Therefore, we are not liable for any damages or losses resulting from their use.


The current law provides that part of the information or communications that we send you are done in writing. By using this website, you agree that most communication exchanged between us will be in electronic format. We will contact you by email or provide you with information by posting notices on the website. Under our contractual agreements, you consent to the use of electronic means of communication and agree that any agreements, notices, information and other communications that we send in electronic form will comply with the legal requirements for the written form. This condition does not affect your rights under the law.


The notifications that you send to us should be made preferably via our contact form. In accordance with the provisions of article 20 above and unless specifically stated otherwise, we may send you communications either by email or to the postal address provided at the time of placing an order.

It is to be understood that the notifications are received and dealt with properly at the same time as they are submitted to our website, 24 hours after their being emailed, or 3 days after the date of postage of any letter. To confirm that the notification has been made, in the case of a letter it should be verified that the correct address has been used, it has been properly stamped and duly sent by the post office or been placed in a mailbox and, in the case of an email, that it has been sent to the e-mail address specified by the recipient.


The contract between us is binding for both ourselves as well as for our respective successors, contractors and assignees.

You cannot convey, assign, register or otherwise transfer a contract nor our rights or obligations arising from that contract on your own behalf without having requested and obtained our prior consent in writing.

We may transmit, assign, register and sublicense or otherwise transfer a contract or the rights and obligations derived from it on our own behalf at any time during the entire period of validity of the contract. To avoid any doubt, such transfers, assignments, constraints or other transfers do not affect your rights as a consumer under the law, nor will they cancel, reduce or limit in any other form any explicit and implicit guarantees that we may have granted.


We are not liable for any responsibility in the case of failure or delays in the fulfilling the obligations assumed under a contract, for which the cause is attributable to circumstances beyond our reasonable control ("force majeure event").

Force majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and in particular (but without limitation):

a. Strikes, lockouts or other industrial protests;

b. Civil unrest, riot, invasion, terrorist attack or threat of terrorism, war (declared or not) or threat or preparation for war;

c. Fire, explosion, storm, flood, collapse, epidemic or any other natural disaster;

d. Impossibility of the use of trains, ships, aircraft, motor transport or other means of public or private transport;

e. Impossibility of the use of public or private telecommunications systems;

f. Acts, decrees, legislation, regulations or restrictions imposed by other governing or public authorities;

g. Delays, strikes, failures or accidents in maritime or waterway transportation, postal or any other type of transportation.

You will understand that our compliance obligations by virtue of any contract will remain suspended during the period when there is a case of force majeure and that we will provide an extension in order to fulfil our contractual obligations for the duration of that period. We will use all reasonable means to put an end to the cause of the force majeure event and to find a solution that will enable us to meet our obligations under the contract despite the presence of the force majeure event.


If, during the period of validity of a contract, we should fail to strictly observe any of the obligations or conditions previously mentioned, or if we cease to enforce any of the rights or appeals that you are entitled to exercise, or if we interfere with this contract or these conditions, any such action shall not constitute a renunciation of nor a dispensation from compliance with these obligations.

No renunciation on our behalf to a right or recourse will constitute a renunciation of other rights or appeals deriving from the contract or the conditions. No renunciation on our behalf of any of these terms, rights or actions set out under the contract will have repercussions, except where you expressly agree to the renunciation and it is communicated in writing, in accordance with the provisions of the above paragraph concerning notifications.


If any of the terms or provisions of a contract are declared completely null and invalid by a competent authority, the remaining terms and conditions will remain intact and in force, without being affected by the declaration of invalidity.


These terms and the entire document to which explicit reference is made represent the entire agreement between ourselves in relation to the object of the contract. They supersede any pacts, agreements, verbal promises or written agreement previously held between us. We both acknowledge that we have entered into this agreement without reliance on any statement or promise made by the other party or that could be inferred from any declaration or written communication in negotiations by both parties prior to this agreement, except as otherwise expressly provided in these terms. Neither party will take actions against any incorrect declaration made by the other party, whether verbal or written, prior to the date of agreement of the contract (unless such untrue statement was made fraudulently) and the only action that shall be taken shall be for non-compliance with the contract in accordance with the provisions of these terms.


We reserve the right to revise and amend these terms at any time.

You will be subject to the policies and conditions in force at the moment when an order is placed, except when by law or acts of government agencies we are forced to retroactively change these conditions or the privacy statement. In that case, any changes will take effect even on orders already placed.


The use of our website and the purchase agreements of products bought via this website are governed by Italian law. Any disputes arising out of or relating to the use of the website or to such contracts shall be subject to the exclusive jurisdiction of the Italian courts. If you are entering into the contract as a consumer, this provision will not affect the rights granted to you by law.


Your comments and suggestions are always welcome. Please submit them via our contact form. We can also provide consumers and users with an official complaints form which can be requested via our contact form.


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