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Customer Service and Frequently Asked Questions

 Please contact us by chat, email or phone if you do not find the answer to your question here.

 

taglieSIZES

  • General information
  • How to measure your pet correctly
  • How to pick the right size

ordineORDER

  • Registration
  • Prices and Tax
  • Currencies
  • How to add an item to your chart
  • How to place an order

spedizioneSHIPMENT

  • Order processing
  • Delivery time
  • Shipping cost
  • Shipping confirmation
  • Track your shipment

pagamentoPAYMENT

  • Credit Cards
  • PayPal
  • Money Transfer
  • Store Credit

resoRETURNS

  • How to request a return
  • How to change an item
  • 30 days money back guarantee

rimborsoREFUND

  • Orders paid by Credit Card or PayPal
  • Orders paid by Money Transfer  

credito negozioSTORE CREDIT

  • How to check your balance
  • How to use your store credit
  • How to transfer your store credit

couponDISCOUNT CODES

  • How to use your Discount Codes 
 
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